• Can Dibcase be installed on a local server?

    Yes, Dibcase can be installed on a local server. Contact Us for more details.

  • Can I use Dibcase on a phone or tablet?

    Dibcase was designed, optimized, and tested on the Mac and PC desktop platforms. That being said, Dibcase is “responsive” and it has been tested and works on android phones and tablets. What does that mean? Dibcase can run on sufficiently powered android devices that have adequate memory and processing power. This is because these devices run a “full” version of the application and not a stripped down mobile version. We do plan on developing a mobile version of Dibcase in the future.

  • Does Dibcase Include Social Security Forms?

    Yes, Dibcase includes most forms you’ll need to effectively manage your Social Security caseload. You can use the internal forms ranging from the SSA-561, SSA-501, Fee Agreement, RFC Forms, Status Letters, 3rd Party Letters, SSA-3288, and many more. Also, you can directly link to external forms on websites, Dropbox, and Google Drive. Internal forms can be combined to produce a  “rep package”  that contains an SSA-1696, Fee Agreement, SSA-1695, and an SSA-827 for easy generation.

  • Does Dibcase offer a free trial?

    We offer a limited “free account” option so you can determine if Dibcase is the right fit for your needs. Our free account is limited to 25 clients and up to 6 months.  After you exceed the user count or time limit, you can easily transition into a paid account.

    To create a free account, click here

  • Does Dibcase offer electronic signatures on documents?

    Dibcase generates PDF documents that can be easily sent to clients for secure electronic signature processing.

    We recommend that all of our users use the industry standard Adobe Acrobat CC to view, edit, and manage their PDF forms. With an Adobe Acrobat CC subscription, they include a free service called “Adobe Sign”.

    “Adobe Sign” allows you to easily and securely send forms to clients for electronic signature. Adobe alerts you when the client has signed the form and emails you the the signed documents for processing.

  • Does Dibcase store documents?

    Dibcase allows you to create, edit, and store an unlimited amount of documents in the application. You can print or export these documents easily on a Mac or Windows based PC.

    For storage of external files, we recommend Google Drive, Dropbox, or setting up a NAS drive to store your documents.  This approach allows you to scan and save external documents, create backups, set access policies, track revisions, portability, etc..

  • Is Dibcase HIPAA Compliant?

    While Dibcase employs many of the standards outlined by HIPAA, we do not sign Business Associate Agreements (BAA) with our customers at this time. Dibcase is not a HIPAA “covered entity” as per the chart below – reference

    If you require a BAA to be signed, you can pair Dibcase with one of our document integration partners so that you are HIPAA compliant. Dropbox can sign the necessary BAA. Otherwise, HIPAA-covered entities can rely on Dibcase to provide:

    • Data encryption in transit
    • Restricted physical access to production servers
    • Strict logical system access controls
    • Strong password policies
    • Configurable administrative controls available to the customer to:
      • Grant explicit authorization to customer files to read, download, and edit
      • Monitor access
    • Formally defined and tested breach notification policy in the data center
    • Training of employees on security policies and controls
    • Highly restricted employee access to customer data files
    • Mirrored data center facilities with daily backups to mitigate disaster situations (AWS)

  • What are the system requirements to run Dibcase?

    You will need a modern PC or Mac with a high-speed internet connection to insure optimal performance.

    Dibcase may not perform as intended on a slow or unstable internet connection.

  • What browsers do you recommend for Dibcase?

    Dibcase can run on any modern web browser. However, our development staff and testers can only guarantee that it works on Mozilla Firefox, Google Chrome, and Microsoft Edge. Some users have reported issues with the Mac “Safari” browser.

  • What is your privacy policy?

    In addition to our published privacy policy, we pledge to never aggregate, sell, or improperly use any of your data in any form. In addition, we will never disclose any information about your business or clients to any 3rd parties, for any reason, unless ordered to do so by a court of law.

  • What legal practice areas does Dibcase cover?

    Dibcase was built as a comprehensive Social Security case management solution. However, we now offer an unlimited number of practice areas and user customizations with the option of creating custom fields and custom field groups. This exciting feature essentially allows users to create and customize claims for almost any application.

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