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  • 25 N Market StJacksonville, FL 32202

  • info@dibcase.com

Troubleshooting:


Issue: Phone number and email address not saving when doing intakes

03/27/2019

Resolution: Pending – This has been marked for immediate action



Issue: Navigation search box not closing when selection made

03/25/2019 9:00 AM

Resolution: Pending



Issue: Checkboxes not rendering properly when printing from Firefox browser

Resolution: Use Google Chrome until issue resolved



Issue: You are logged into multiple PC’s error

Resolution: Clear the cookies on your browser.

Mozilla Firefox instructions

Google Chrome instructions



Issue: Slow or unresponsive browser

Resolution: Refresh your browser because there may be changes that were implemented since your last login. Refreshing the browser automatically updates the application.



Issue: Document not refreshing when printing

Resolution: Refresh your browser which will clear the print cache. Then, reopen the document for printing.



Issue: Client page not refreshing when new client searched and selected

Resolution: Known

Workaround – If you are on a client’s page and have made changes, you must go back to the dashboard page before searching and editing a new client.



Issue: Launching external document shows no data

Resolution: Known

Workaround – Open the document with the preview mode, save it, and then it will be visible when launched in external window



Issue: Multi-Page Documents Printing Incorrectly

Resolution: Pending

Workaround – Print forms indpendently