• (904) 515-6243Give Us A Call!
  • 25 N Market StJacksonville, FL 32202

  • info@dibcase.com

Troubleshooting:


Issue: You are logged into multiple PC’s error

Resolution: Clear the cookies on your browser.

Mozilla Firefox instructions

Google Chrome instructions



Issue: Slow or unresponsive browser

Resolution: Refresh your browser because there may be changes that were implemented since your last login. Refreshing the browser automatically updates the application.



Issue: Document not refreshing when printing

Resolution: Refresh your browser which will clear the print cache. Then, reopen the document for printing.



Issue: Client page not refreshing when new client searched and selected

Resolution: Known

Workaround – If you are on a client’s page and have made changes, you must go back to the dashboard page before searching and editing a new client.



Issue: Launching external document shows no data

Resolution: Known

Workaround – Open the document with the preview mode, save it, and then it will be visible when launched in external window



Issue: Header and footer text appear on printed documents on Firefox

Resolution: Resolved

Disabling Printing Browser Headers and Footers

By default
browsers have printing of headers and footers enabled. When enabled, the
URL of the page you are printing and the page number print on the
header and footer sections of the print out. Turning off headers and
footers makes your page cleaner and more professional.

Internet Explorer

Complete the following steps to disable the printing of headers and footers in Internet Explorer version 10 and above:

  1. Click Tools User-added image in the top right, and then click Print > Page Setup to display the Page Setup dialog box.
  2. In the Headers and Footers section, select Empty for each of the three Header and three Footer pull-down menus.
  3. Click OK to save the changes.

Mozilla Firefox

Complete the following steps to disable the printing of headers and footers in Mozilla Firefox version 44 and above:

  1. Click Open menu User-added image in the top right, and then click Print to display the print preview page.
  2. Click Page Setup to display the Page Setup dialog box.
  3. Click the Margins & Header/Footer tab.
  4. In the Headers & Footers section, select blank for each of the two Left, Center, and Right pull-down menus.
  5. Click OK to save the changes.

Google Chrome

Complete the following steps to disable the printing of headers and footers in Google Chrome version 48 and above:

  1. Click Customize and control User-added image in the top right, and then select Print to display the print preview page.
  2. Click More Settings on the left to display additional settings.
  3. In the Options section, click to clear the Headers and Footers check box. The change is automatically saved for any future printing. You can click Cancel or Print to close the print preview page.

Safari

Complete the following steps to disable the printing of headers and footers in Safari version 9.0 and above:

  1. Click File > Print to display the print preview page.
  2. If the Print headers and footers check box is not displayed on the right, click Show Details to display additional settings.
  3. Click to clear the Print headers and footers check box. The change is automatically saved for any future printing. You can click Cancel or Print to close the print preview page.
 
Source: http://support.homeawaysoftware.com/articles/en_US/Article/HASW-RezOvationWeb-Disabling-Printing-Browser-Headers-and-Footers?category=System_Configuration&subdir=RezOvationWeb

A webform by Podio - click here to get yours